New generation Call Centre outsourcing (Managing interactions)

CCI understands that Contact Centres play a vital role in one-to-one customer interaction and have enormous potential to provide you with a complex feedback from your clients. The new-generation Contact Centre is a great opportunity how to differentiate your products and services from your competitors as well as to boost the loyalty of your customers. A professional communication platform that leverages defined processes gives way to an efficient handling of well-structured interactions and empowers your contact centre on the way to a faster response to customer´s demands.

Our Interaction Management for CC typically combines multiple media with your business rules and leads to measurable increase in revenues, important cost reduction, higher quality of call handling and a better customer retention through your contact centre.

Enghouse Interactive's Multi-Channel Contact Centre Solutions (MCCS) provide the most comprehensive set of contact centre interaction management tools in the field. MCCS include routing, queuing, tracking and reporting of inbound and outbound calls, blended calls, emails, web chats, web requests, fax, voice mail and tasks. Available as premise and cloud-based deployments, our contact centre solutions bring efficiency and quality in the customer information management, cut the time-to-answer, route the calls, email and web inquiries. Your agents can now be provided with an automated screen display showing the pertinent customer information of each call and additionally operate with the tools that enable to wrap-up calls, perform diverse follow-up tasks and report on transactions.

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